Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to the Hollywood Aus Casino website, its account services, casino games and related features. They form a binding agreement between you and the operator of the website. If you do not agree with these terms, you must not use the website or any of its services.

Additional terms may apply to specific games, payment methods, promotions, competitions or other features. Those additional terms will be made available where relevant and should be read together with this document. If an additional term conflicts with these general terms, the specific term will generally apply to the relevant service or promotion.

The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking the laws that apply to you before using the website. Access must not be obtained from a location where online gambling is unlawful or restricted.

• You must use the website only for lawful purposes.
• You must provide accurate and current information when required.
• You must keep your login details confidential.
• You must comply with these terms and any instructions shown on the website.
• You must not allow another person to use your account.

2. Eligibility and player accounts

You must be at least 18 years old, or meet any higher minimum age that applies under the law in your location, to open or use an account. By registering, you confirm that you meet the applicable age requirement and that you are legally entitled to participate in online gambling activities.

An account is personal to the registered player. You must not create an account on behalf of someone else, use another person's account or permit another person to access your account. Multiple accounts may be restricted where the operator reasonably believes they have been created to avoid account rules, promotional conditions, security checks or other controls.

During registration or at a later time, the operator may ask you to confirm your identity, age, address, payment ownership or other account information. These checks help protect players, prevent fraud and support compliance obligations. You may be asked to provide documents or information through the available verification process.

You must notify the operator if information connected with your account changes or becomes inaccurate. The operator may restrict access, delay account activity or suspend an account while information is reviewed. If requested verification is not completed, the account may remain restricted or may be closed in accordance with applicable requirements.

Account security

You are responsible for selecting a secure password and protecting your account credentials. Do not share your password, verification codes or payment information with another person. If you suspect unauthorised access, unusual activity or a security issue, stop using the account and follow the support or security process available on the website.

You remain responsible for activity carried out through your account unless you have promptly reported unauthorised access and the operator determines that you were not responsible for the relevant security failure. The operator may take reasonable steps to protect the account, including requiring a password reset or temporarily limiting access.

3. Deposits, withdrawals and game activity

Only payment methods made available on the website may be used. You must use a payment method that belongs to you or that you are authorised to use. Payments may be subject to verification, processing checks, minimum or maximum amounts, bank requirements and any terms displayed for the selected method.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and gambling outcomes are uncertain. You should review each transaction before confirming it and keep your payment details secure. The operator may refuse, reverse or hold a transaction where this is reasonably necessary for security, compliance or technical reasons.

Withdrawal requests may be subject to account verification, payment checks, wagering requirements connected with a promotion and other applicable conditions. Funds may be returned through an appropriate payment method, and the available options may depend on your account and transaction history. Processing times can vary because of verification, payment providers, weekends, public holidays and other factors.

You should not attempt to use the website to process funds obtained unlawfully or to move money between payment accounts without a genuine gambling purpose. Suspected fraud, chargebacks, payment abuse or other irregular activity may result in a transaction being reviewed and an account being restricted in accordance with applicable requirements.

Games and results

Games are provided for entertainment and are subject to the rules displayed for the relevant game. The result of a game is determined by the applicable game system and recorded by the website. In the event of a clear technical error, interrupted transaction or incorrect game result, the operator may investigate the issue and take reasonable corrective action.

You are responsible for checking the game, stake and any available settings before confirming play. Where a game is interrupted, the outcome may be resolved in accordance with the relevant game rules and technical records. The operator's records may be used when reviewing disputes, provided they are maintained in accordance with applicable requirements.

4. Promotions, responsible gambling and acceptable use

Promotions and offers

Promotions, bonuses and other offers may have separate terms, eligibility requirements, expiry dates, wagering conditions, game restrictions or maximum benefit rules. Those conditions will be shown with the relevant offer. You should read them before opting in or using a promotional benefit.

Unless the specific promotional terms say otherwise, only one offer may be available to an eligible player, and an offer may not be combined with another offer. The operator may correct an obvious error, withdraw an offer, or refuse a benefit where there is reasonable evidence of misuse, fraud, duplicate accounts or a breach of the relevant terms.

Responsible gambling

Gambling should remain an enjoyable leisure activity, not a way to make money or recover losses. Set a budget before you play and do not gamble with money needed for rent, bills, food or other essentials. Take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or otherwise not able to make clear decisions.

• Set personal deposit, spend or session limits where those tools are available.
• Do not chase losses or increase stakes to try to recover money.
• Consider taking a break or closing your account if gambling is no longer enjoyable.
• Use the responsible gambling information and account controls provided on the website.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You may request account restrictions, a temporary break or account closure through the available account or support process. A restriction may not apply immediately to every transaction, so you should stop depositing and playing while your request is being processed. You must not attempt to open another account to avoid a restriction or closure.

Prohibited conduct

You must not interfere with the website, attempt to gain unauthorised access, use automated tools, exploit a software error, introduce malicious code or engage in conduct that could harm other players or the operator. You must not use the website for money laundering, fraud, collusion, market manipulation or any other unlawful activity.

You must not copy, reproduce, modify, distribute or commercially exploit website content without permission. You must also avoid using the website in a way that is abusive, threatening, deceptive or disruptive. Where a breach is suspected, the operator may investigate and may suspend or close the relevant account.

5. Privacy, website availability and changes

Privacy and information

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy obligations. Information may be collected and used to provide services, verify identity and age, process payments, maintain security, meet legal obligations, manage risk and improve the website. You should read the Privacy Policy to understand how information is collected, used, stored and disclosed.

Availability and technical issues

The operator aims to keep the website reliable, but uninterrupted availability cannot be guaranteed. The website or particular games may be unavailable because of maintenance, updates, telecommunications issues, payment provider interruptions, security events or circumstances outside reasonable control.

You are responsible for having a suitable device, internet connection and software environment. The operator is not responsible for problems caused by your equipment, connection, browser, third-party service or failure to follow reasonable security instructions. Nothing in these terms limits rights or remedies that cannot lawfully be excluded under applicable law.

Suspension, closure and changes

The operator may suspend, restrict or close an account where required by law, for security reasons, during an investigation, because verification is incomplete, or where these terms or additional terms may have been breached. The operator may also change or discontinue website features where reasonably necessary. Any remaining balance will be dealt with in accordance with applicable requirements and the circumstances of the account.

These terms may be updated from time to time to reflect changes to the website, services, legal requirements or operating procedures. The current version will be published on the website with its effective date where appropriate. You should review the terms periodically. Continued use after an update means that you accept the revised terms, unless the law requires another form of notice or consent.

If you have a question, complaint or dispute, use the support or complaints process made available through the website. Provide clear information about the issue and allow reasonable time for review. These terms are intended to operate with the mandatory consumer, privacy and gambling protections that apply to you, and any inconsistent provision will be read subject to those protections.