Privacy Policy | Hollywood Aus Casino

About this Privacy Policy

This Privacy Policy applies to personal information handled through the Hollywood Aus Casino website, related account services and player support channels. Personal information means information that identifies a person or could reasonably be linked to that person. The information we handle depends on how a person uses the website, whether they open or maintain an account, and which services or features they access.

By using the website or requesting an account, players acknowledge that information may be collected and used in the ways described here. Some information is necessary to provide gambling services, maintain account security, process transactions and meet legal or compliance responsibilities. If required information is not provided, some account functions or services may not be available.

This policy is intended to provide clear general information for players in Australia. It should be read together with the website’s other applicable terms, account rules and responsible gambling information. If any part of this policy is updated, the revised version will apply from the time it is made available on the website.

Information collected directly from players

Players may provide information when registering, completing account checks, contacting support, making a deposit or withdrawal, participating in account activity, changing their preferences or otherwise using the website. Information may also be provided when a player responds to a security, verification or compliance request.

Basic account details, such as a name, date of birth, residential details and other information needed to create or manage an account.
Contact details, such as an email address and other communication information supplied by the player.
Verification documents or information used to confirm identity, age, account ownership or eligibility to use the services.
Payment and transaction records, including deposits, withdrawals, account balances, payment method details and related transaction information.
Messages, requests and information shared with customer support or during account reviews.
Marketing preferences, consent choices and records of communications sent or received.

Information collected through use of the website

When a person visits or uses the website, certain technical and usage information may be collected automatically. This information helps the website operate, supports security and allows the service to understand general usage patterns. It may be collected through server logs, cookies, pixels, similar technologies or information supplied by the device and browser.

Device information, such as the type of device, operating system, browser type and general device settings.
Network and technical information, such as an IP address, approximate location information, language settings and connection details.
Website activity, such as pages viewed, links selected, dates and times of visits, session information and account interactions.
Cookie and similar technology information, including preferences and information used to remember a session or improve website performance.
Security and fraud indicators, such as unusual login activity, repeated access attempts or information relevant to protecting an account.

Information may also be received from service providers and other parties that help operate the website. Examples may include payment providers, identity and verification services, security providers, technology providers and communication platforms. These parties should only receive information relevant to the service they provide or the purpose for which the information is shared.

Why information is used

Information is used for purposes connected with operating and improving the website and providing account services. This may include opening and administering an account, confirming a player’s identity and age, processing transactions, responding to enquiries and maintaining accurate account records.

To run, maintain and personalise account services.
To process deposits, withdrawals and other account transactions.
To complete identity, age, security, anti-fraud and account ownership checks.
To detect, investigate and prevent suspicious, unauthorised or potentially unlawful activity.
To provide customer support, respond to requests and resolve account or transaction issues.
To send service messages, security notices and other communications necessary to manage an account.
To send marketing communications where permitted and where the player has provided the required consent or has not otherwise opted out.
To analyse website performance, fix technical problems and improve the player experience.
To meet legal, regulatory, responsible gambling, record-keeping and other compliance obligations.
To protect the rights, property, safety and security of the website, its users and relevant service providers.

Sharing, security and retention

Personal information may be shared where this is reasonably necessary for the purposes described in this policy. Sharing may occur with trusted service providers that support payments, identity verification, fraud prevention, website hosting, information technology, communications, customer support, analytics or security. These providers may handle information only as needed to perform their services and may be subject to confidentiality and security requirements.

Information may also be disclosed where disclosure is required or permitted by law, where it is necessary to protect the website or another person, or where it is needed to investigate suspected fraud, misuse, security incidents or other unlawful activity. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate privacy protections.

Keeping information secure

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use strong, unique passwords and keep login details confidential.

Players should contact support promptly if they believe their account has been accessed without permission, if account information appears incorrect or if they notice unusual activity. We may ask for information needed to confirm identity before discussing an account or completing a privacy request. This is designed to protect the player and prevent information being disclosed to the wrong person.

Keeping information for the required period

Personal information is retained only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed, anonymised or de-identified in accordance with applicable requirements.

Cookies and marketing communications

Cookies are small data files placed on a device when a website is visited. Hollywood Aus Casino may use cookies and similar technologies to remember preferences, keep sessions working, support account security, understand how the website is used and improve website content and performance. Some cookies may be supplied by service providers that help deliver website, analytics, security or communication functions.

Players can manage or restrict cookies through their browser settings. A browser may allow a player to delete existing cookies, block some or all cookies, or receive a notification before a cookie is stored. Blocking cookies may affect the availability, security or performance of some website features, particularly functions that require an active account session.

The website may send marketing communications about services, features or other relevant information where this is allowed and the player has given the required permission. Players can withdraw consent to marketing at any time by using an unsubscribe option included in a marketing message or by contacting privacy support. Service, security and account-related communications may still be sent where they are needed to operate or protect an account.

Third-party websites and services

The website may contain links, payment options or connections to third-party websites and services. Those parties may have their own privacy policies and information practices. Players should review the relevant third-party terms before providing information or using an external service. This policy describes information handling by Hollywood Aus Casino and does not control the privacy practices of independent third parties.

Your privacy choices and data rights

Depending on the circumstances and applicable requirements, players may have rights concerning the personal information held about them. These rights may be subject to reasonable exceptions, including the need to protect another person’s information, prevent fraud, maintain security, complete a legal obligation or preserve records that must be retained.

Access: request information about the personal data held about you and, where appropriate, request a copy or an explanation of how it is used.
Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
Deletion: request deletion of personal data where it is no longer needed or where deletion is otherwise available. Some records cannot be deleted immediately because they must be kept for a period required by law or for legitimate security and compliance purposes.
Marketing consent: withdraw consent to marketing communications at any time. This does not affect processing already completed before the withdrawal and does not necessarily stop essential account, security or service messages.
Information about processing: ask general questions about the purposes for which personal information is collected, used or shared.

How to make a privacy request

To exercise your data rights, ask a privacy question or withdraw consent to marketing, contact support@hollywoodauscasino.click. Please describe your request clearly and include enough information for the relevant account or records to be identified. Do not send unnecessary payment information or sensitive documents by email unless specifically requested through an appropriate and secure process.

For account-related requests, we may need to verify the requester’s identity before providing information, changing records or completing a deletion request. This verification step helps prevent unauthorised access to personal information. We will consider each request in line with applicable requirements and will explain if a request cannot be completed in full, including where information must be retained or where another exception applies.

Players should keep their account details accurate and notify support if information changes. If a player believes that a privacy concern has not been addressed, they may contact support@hollywoodauscasino.click with further details so the matter can be reviewed.